Refund Policy

1. Overview

At StudyTube, we want you to be completely satisfied with your purchase. This Refund Policy explains our policies regarding refunds for our Premium subscription service.

2. Free Plan

Our Free plan is available at no cost and does not involve any payment or refund considerations. You can use the Free plan indefinitely without any charges.

3. Premium Subscription Refunds

3.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time Premium subscribers. If you are not satisfied with your Premium subscription within the first 30 days of your initial purchase, you can request a full refund.

To qualify for the 30-day money-back guarantee:

• This is your first Premium subscription purchase with StudyTube
• You must request the refund within 30 days of your initial purchase date
• Your account must be in good standing with no violations of our Terms of Service

3.2 Recurring Subscriptions

After the initial 30-day period, Premium subscriptions are billed monthly at $5 USD per month. These recurring charges are non-refundable except in the following circumstances:

• Billing errors or duplicate charges
• Unauthorized charges (subject to verification)
• Technical issues that prevented you from accessing the service for an extended period

3.3 Subscription Cancellation

You can cancel your Premium subscription at any time through your account settings or by contacting our support team. Upon cancellation:

• You will retain Premium access until the end of your current billing period
• You will not be charged for subsequent billing periods
• No refund will be provided for the remaining days in your current billing period
• All your notes and topics will remain accessible, but Premium features will be disabled

4. How to Request a Refund

To request a refund that qualifies under this policy, please follow these steps:

1. Contact Support: Send an email to support@studytube.com with the subject line "Refund Request"
2. Provide Information: Include the following in your email:
   • Your account email address
   • The date of your purchase
   • The reason for your refund request
   • Any relevant details about your experience
3. Wait for Response: Our support team will review your request within 2-3 business days
4. Receive Refund: If approved, refunds will be processed to your original payment method within 5-10 business days

5. Non-Refundable Situations

Refunds will NOT be provided in the following situations:

• Subscription renewals after the initial 30-day period
• Partial month refunds (except in cases of billing errors)
• Accounts that have been suspended or terminated for violating our Terms of Service
• Change of mind after the 30-day guarantee period
• Failure to cancel before the next billing cycle
• Lack of use of the Premium features
• Previous refunds already granted to the same account

6. Billing Errors

If you believe you've been incorrectly charged, please contact us immediately at billing@studytube.com. We will investigate all billing error claims promptly and issue refunds for verified errors within 5-10 business days.

Common billing errors we address include:

• Duplicate charges
• Charges after cancellation was properly processed
• Incorrect subscription amount charged
• Currency conversion errors

7. Unauthorized Transactions

If you notice unauthorized charges on your account, please:

1. Contact your financial institution immediately to report the unauthorized transaction
2. Notify us at security@studytube.com with details of the unauthorized charge
3. Change your account password immediately

We will fully cooperate with any investigation and issue refunds for verified unauthorized transactions.

8. Processing Time

Once a refund is approved:

• Processing: We process approved refunds within 2-3 business days
• Credit Card Refunds: Typically appear within 5-10 business days, depending on your card issuer
• Other Payment Methods: May take up to 14 business days depending on the payment processor

You will receive an email confirmation once the refund has been processed from our end.

9. Account Access After Refund

If you receive a refund for your Premium subscription:

• Your account will be immediately downgraded to the Free plan
• Premium features will no longer be accessible
• All your notes, topics, and data will remain intact and accessible
• You can re-subscribe to Premium at any time (subject to this refund policy)

10. Dispute Resolution

If you disagree with a refund decision, you may:

• Request a review by escalating your case to our senior support team
• Provide additional information or documentation to support your request
• Contact your payment provider to initiate a chargeback (though we encourage resolving disputes directly with us first)

We are committed to fair treatment of all refund requests and will work with you to find a satisfactory resolution.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page with an updated "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

Material changes that affect your refund rights will be communicated via email to all active Premium subscribers at least 30 days before taking effect.

12. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

• General Support: support@studytube.com
• Billing Questions: billing@studytube.com
• Website: https://studytube.app

Our support team typically responds within 24-48 hours during business days.